In a bold move to enhance service delivery and governance, the administration of Uasin Gishu Governor Dr. Jonathan Bii is adopting management and performance contracts as a key strategic tool. The aim is clear: to ensure every resident receives timely, effective, and efficient public services.

The ongoing performance contracting negotiation and vetting process has officially commenced, with CECM Dr. Abraham Serem (Roads, Transport, and Public Works) and his counterpart Mr. Anthony Sitienei (Water) taking the lead in their respective departments.

Performance contracts, widely recognized for driving accountability and results, are being used to define clear objectives for county departments. These agreements not only outline expected outcomes but also reflect the needs and expectations of the ‘Mwananchi’ —the ordinary citizen.

“Our administration is committed to aligning every government service with the real needs of our people,” Governor Bii stated during a past event. “Through performance contracts, we create a structured path that leads to better, more transparent service delivery.”

The initiative aligns with national efforts as well. The National Government’s Public Service Performance Management Unit plays a critical oversight role, ensuring county targets are both citizen-focused and output-based. This means that beyond bureaucratic processes, tangible and visible results are delivered to the public.

A crucial aspect of the system is rigorous monitoring: past performance is reviewed, targets are audited, and budget allocations are matched with deliverables. This ensures public resources are used efficiently and for their intended purposes.

“Our citizens must feel the impact of governance in their daily lives,” noted a senior county official. “This process allows us to bridge the gap between policy and people.”

As Uasin Gishu positions itself as a model for performance-based governance, the adoption of these contracts marks a shift towards a more accountable, responsive, and citizen-centered public service. For the Mwananchi, this means a government that listens, delivers, and is committed to continuous improvement.