Uasin Gishu County Secretary Mr Philip Meli has urged newly employed staff to uphold professionalism, integrity, and etiquette as the foundation of excellent service delivery in public service.
Mr Meli emphasised that public service demands the highest standards of honesty and accountability to build trust with citizens. He noted that etiquette, characterized by courteous behaviour, respectful communication, and adherence to protocol is central to effective service delivery, promoting empathy, patience, and professionalism among officers.
The County Secretary added that clear and empathetic communication helps reduce conflicts and misunderstandings, while transparency fosters openness in decision making processes, thereby strengthening public confidence. He further underscored the importance of respect, confidentiality, and the responsible use of county resources, stressing that cultivating integrity across departments creates a responsive, trustworthy, and well-aligned public service. Meli also emphasised the importance of citizen feedback, noting that it provides invaluable insights for ongoing improvement.
County Executive for Public Service Management, Janet Kurgat, delivered a message of encouragement, urging officers to observe protocol and appreciate the privilege of being selected to serve the county. She called on staff to maintain proper dressing standards, prioritize social wellness, and begin each day with a morning prayer for guidance and strength. The CECM emphasized the importance of teaching and mentoring young people, reminding officers that discipline and professionalism reflect the strength of the public service.
Chief Officer Ruth Samoei echoed these sentiments, calling on staff to work “to the letter” by adhering to the code of conduct, dressing smartly, and carrying themselves with decorum. She emphasized the importance of punctuality, understanding the Performance Contract, being familiar with the Nguzo Kumi pillars, and aligning their work with the county’s vision and mission.
Samoei reminded officers that the government operates on authority and structure, and therefore all official communication must be channelled through the County Secretary. She further encouraged staff to embrace financial discipline by cultivating a culture of saving.
Together, the leaders called for a transformed and disciplined workforce grounded in etiquette, integrity, and professionalism to enhance service delivery across Uasin Gishu County.
Staff were also taken through pension management (transitioning from a gratuity system to the contributory pension scheme) by Joseph Lukaiki (CPF), as well as personal financial management training by Bethuel Chumba, Hellen Yator, and Altiman Otieno.
Director of Human Resource Management Nathan Koech and Director of Training Josephat Rotich guided the staff through the County Human Resource Policies and Procedures Manual.
